Our consulting team can help you improve systems, enhance communication, support leadership and staff, board development, reduce conflict and clarify your mission and strategic vision. We offer:

  • Organizational Assessment: Facilitates a process to identify what is working well and any barriers to effectiveness.
  • Strategic Thinking and Planning: Consultants work to bring stakeholders together to plan and take action on achieving you organizational goals.
  • Human Resources Consultation: Better utilize and manage your nonprofits largest investment, your staff.
  • Leadership Coaching: Enhance the effectiveness of your leadership teams through improved collaboration and decision making.
  • Executive Transition: Leverage the opportunities presented by a change in leadership and succession planning.
  • Strategic Restructuring: Manage complex changes when external or internal factors lead to large shifts for the organization.

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.   Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:

  • Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
  • Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
  • Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they're cared for.
  • Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.

Kasey is available to offer her consultative services for agencies in the nonprofit and government sectors with a focus in the following strategies and activities.